Operational excellence ()
PURI: http://data.europa.eu/2sa/elap/operational-excellence Category: Digital Public Service Governance Scope: Business agnostic Principle: Operational excellence Statement: (Statement) Operational excellence ensures that all processes and systems are designed and managed to achieve consistent, efficient and high-quality outcomes, fostering continuous improvement and value delivery. IoP Layer: Organisational IoP, Technical IoP, Semantic IoP Principle Source: "André M. Carvalho, Paulo Sampaio, Eric Rebentisch, Hugh McManus,João Álvaro Carvalho & Pedro Saraiva (2023) Operational excellence, organizational culture,and agility: bridging the gap between quality and adaptability, Total Quality Management &Business Excellence, 34:11-12, 1598-1628, DOI: 10.1080/14783363.2023.2191844" About source: The paper provides empirical validation of the framework, highlighting how different contexts influence the dynamics between quality and adaptability. The study underscores the importance of integrating OpEx with a strong cultural foundation to enhance an organization's ability to thrive in unstable business environments PA Governance: Common Influence in DPS Implementation life-cycle: Desire Influence in implemented DPS attribute: Desire
elap:PURIhttp://data.europa.eu/2sa/elap/operational-excellence
dct:titleOperational excellence
dct:description(Statement) Operational excellence ensures that all processes and systems are designed and managed to achieve consistent, efficient and high-quality outcomes, fostering continuous improvement and value delivery.
dct:description(Rationale) Implementing Digital Public Services with an operational excellence approach is crucial to ensure performance and citizen satisfaction. This principle has as its basis the continuous improvement, efficiency and quality combined with a user-centric approach. Operational excellence helps align processes with strategic goals, ensuring that operations are not only effective but also adaptable to changing requirements. Ultimately, operational excellence drives competitive advantage and long-term success by embedding a culture of excellence and innovation.
dct:description(Implications) To effectively implement operational excellence, organisations must adopt a systematic approach to process management and improvement. Business processes should be designed to be efficient, standardised, and continuously monitored for performance. Technically, solutions must support automation, data-driven decision-making, and real-time monitoring to ensure optimal performance.
elap:scopeBusiness agnostic
elap:CategoryDigital Public Service Governance
dct:source"André M. Carvalho, Paulo Sampaio, Eric Rebentisch, Hugh McManus,João Álvaro Carvalho & Pedro Saraiva (2023) Operational excellence, organizational culture,and agility: bridging the gap between quality and adaptability, Total Quality Management &Business Excellence, 34:11-12, 1598-1628, DOI: 10.1080/14783363.2023.2191844"
dct:sourcehttps://www.researchgate.net/publication/369633137_Operational_excellence_organizational_culture_and_agility_bridging_the_gap_between_quality_and_adaptability
rdfs:commentThe paper provides empirical validation of the framework, highlighting how different contexts influence the dynamics between quality and adaptability. The study underscores the importance of integrating OpEx with a strong cultural foundation to enhance an organization's ability to thrive in unstable business environments
dcat:themeOrganisational IoP, Technical IoP, Semantic IoP
elap:paGovernanceCommon
elap:influenceInDPSLifecycleDesire
elap:influenceInDPSAttributeDesire