PURI: http://data.europa.eu/2sa/elap/integrated-horizontal-user-experience
Category: Digital Public Service Governance
Scope: Business agnostic
Principle: Integrated horizontal user experience
Statement: (Statement) Users have an integrated experience of digital public services.
IoP Layer: Technical IoP, Organisational IoP
Principle Source: eID Building Block of DIGITAL Europe
About source: An example of integrated horizontal user experience is found in the development of eID
PA Governance: NWS
Influence in DPS Implementation life-cycle: Desire
Influence in implemented DPS attribute: Desire
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| elap:PURI | http://data.europa.eu/2sa/elap/integrated-horizontal-user-experience |
| dct:title | Integrated horizontal user experience |
| dct:description | (Statement) Users have an integrated experience of digital public services. |
| dct:description | (Rationale) Users should be optimally supported in their tasks without being burdened by the complexities of multiple organisations, processes, or applications. This principle guides the analysis and design of architectural solutions to enhance the user experience when accessing and using digital public services. |
| dct:description | (Implications) Users of digital public services interact with a unified interface that seamlessly supports their tasks, creating the impression of a single cohesive application. This approach ensures that users are not confronted with redundant steps and only need to log in once to complete their tasks. By encapsulating internal complexities and preventing them from being exposed to users, the system maintains a streamlined and efficient user experience, reinforcing the perception of a singular, integrated solution. |
| elap:scope | Business agnostic |
| elap:Category | Digital Public Service Governance |
| dct:source | eID Building Block of DIGITAL Europe |
| dct:source | https://ec.europa.eu/digital-building-blocks/sites/display/DIGITAL/What+is+eID |
| rdfs:comment | An example of integrated horizontal user experience is found in the development of eID |
| dcat:theme | Technical IoP, Organisational IoP |
| elap:paGovernance | NWS |
| elap:influenceInDPSLifecycle | Desire |
| elap:influenceInDPSAttribute | Desire |